Frequently Asked Questions

FAQs

  • The consultation call is what we like to call the “two-way interview.” It is a confidential opportunity for you to share your situation and ask any questions about therapy. It also allows you to get a sense of the therapist’s personality and what it’s like to talk to them. By the end of the 15 minutes, you should have a good idea of whether or not you want to work with them. The call also helps us understand how we can best meet your needs. If the therapist feels they are not the right therapist for you, they will provide an appropriate referral to someone else they think could help.

  • Yes, sessions are available both virtually and in person. You can choose what feels right for you, and we can adjust along the way. Some people prefer a blend of both—it’s all about what supports your comfort and consistency in therapy.

  • An individual therapy session goes for 55 minutes and costs $125-$150, depending on your provider. Intake sessions (the first session) costs $195.

    We are In-network with many insurance plans. The price can vary depending on your specific insurance plan. Most insurance plans typically cover most or a portion of the therapy sessions, with co-pays or deductibles depending on your plan. To find out the exact coverage, it’s best to contact your insurance provider directly and ask about your mental health benefits. They can provide details on what is covered and any out-of-pocket costs you might incur.

    Payment is processed at the beginning of each session, and we accept most major credit cards. Cancellations done with less than 24 hours may be subject to a cancellation fee.

  • If you don’t see your insurance plan listed, please let us know what insurance plan you have.

    We can also provide you a superbill. A superbill is a detailed receipt for therapy sessions that you can submit to your insurance company to request reimbursement. It includes information like session dates, fees, and therapy codes. With Superbills, we don’t bill insurance directly, but we’ll provide you with a superbill so you can access your out-of-network benefits if your plan offers them.

  • We understand that therapy is a significant investment in your mental health and well-being. We aim to provide accessible care while maintaining the sustainability of our practice. To accommodate financial needs, we offer a limited number of sliding scale spots based on income and household size.

    Sliding Scale Rates

    Sliding scale rates are available based on income and are subject to availability. Below is the adjusted fee schedule:

    Annual Household Income - Session Fee

    $0 – $42,000 $75

    $42,001 – $64,000 $100

    $64,001 – $80,000 $125

    $80,001+ $150 (Standard)

    Eligibility Requirements

    • Clients must provide proof of income (e.g., recent pay stub, tax return, or similar documentation).

    • The sliding scale is reviewed annually, and clients must notify us of significant income changes during the year.

    Terms of Use

    • Sliding scale slots are limited and provided on a first-come, first-served basis.

    • Missed appointments or late cancellations can be subject to loss of sliding scale slot.

  • The frequency of therapy sessions can vary depending on your needs and preferences. Generally, most clients attend therapy sessions weekly or biweekly. This schedule allows for consistent support and progress toward your goals. As progress is made or if check-in sessions are needed, monthly sessions may be introduced later on. This flexibility allows us to adjust the frequency of sessions based on your needs and goals. During our initial consultation, we can discuss your specific needs and determine the best frequency for you.

  • If you are unable to keep a scheduled appointment, please contact us as soon as possible.

    Late Cancellations and Rescheduling:

    • Appointments canceled or rescheduled less than 24 hours before the scheduled time will incur a $50 late cancellation fee per session missed.

    • This fee may be waived if the appointment is rescheduled within the same week, depending on current availability.

    No Call/No Show Policy:

    • If you do not provide any notice and fail to attend your appointment, it will be considered a no call/no show, and you will be charged a $75 fee per session missed.

    • If you are not present within 15 minutes of the start time of your scheduled appointment, the appointment will be automatically canceled and considered a no call/no show.

    • After two consecutive no shows, Mindful Mind Therapy, reserves the right to terminate treatment.

    Medicaid Clients:

    • Clients with Medicaid will not be charged a late cancellation or no show fee.

    • However, attendance is still essential for effective treatment. If you have two late cancellations or no shows, Mindful Mind Therapy reserves the right to terminate services.

    Exemptions to Fees:
    The following conditions are exempt from the late cancellation or no call/no show fees if they occur less than 24 hours before your scheduled appointment:

    • Psychiatric emergency

    • Life-threatening medical emergency

    • Your provider cancels the session

    Payment of Fees:

    • Fees will be due at time of scheduled service and will be automatically charged. If not automatically charged, the fee is due before the next scheduled session. 

    • Fees will be collected through the portal or Ivy Pay.

    One-Time Courtesy Exception:
    We recognize that unforeseen circumstances occur. Therefore, you may cancel one appointment with less than 24 hours' notice or miss one appointment with no notice without being charged a fee.

    Ongoing Challenges with Attendance:
    If you are experiencing difficulty maintaining your scheduled appointments, please let your provider know as soon as possible. We are happy to discuss potential adjustments or address any barriers to treatment.

  • If you’re a person navigating the chaos of today’s world, therapy can help. It’s not just for those “I can’t get out of bed” days (though it’s great for those too!). Therapy is also for those “Why do I keep doing this?” moments. It’s about personal growth, breaking patterns, and finding more joy in life.

    Therapy can be right for you if you’re looking for support in managing mental health challenges, such as anxiety, depression, life transitions, grief, or if you need help managing stress or learning coping skills. It’s also beneficial if you need a safe space to explore your thoughts and emotions. If you’re unsure, a consultation can help you determine if therapy is the right fit for your needs and goals.

    If you call and/or meet with us and decide that we are not a good fit, that is okay! Your provider will be more than happy to help you find a therapist that fits your needs.

Get started with therapy today.

Book a consultation

Questions before getting started? Get in touch.